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Up Topic Rybka Support & Discussion / Rybka Discussion / WinLicense problems with ChessOpenings 2007
- - By Mekk (**) Date 2007-05-18 11:54
This is not strictly Rybka matter, but as Rybka is sold in the bundle with ChessOpenings 2007, maybe somebody here faced similar problem and have some suggestion?

I bought yesterday Rybka+ChessOpenings2007 from Convekta. While Rybka as engine itself works, attempts to start bundled application result in   ugly message box:

     A monitor program has been found running in your system.
     Please, unload it from memory and restart your program.

And that's over, the program does not start.

Does anybody have any clue what can this be all about?
Parent - - By Vempele (Silver) Date 2007-05-18 12:35
I've never heard of this problem so this is just a wild guess, but it sounds like Chess Openings 2007 uses some sort of hardware key and your malware scanner has an overactive imagination. What version of Windows and what anti-virus software are you using?
Parent - - By Mekk (**) Date 2007-05-18 12:41
No, ChessOpenings do not use any hardware key (well, this is program sold by download, with licence code to enter). I use F-Secure at the moment, but surely this message is not authored by it, it is displayed by ChessOpenings.

From what I managed to google, the error message is triggered by some antihacking-protection library, which ChessOpenings seem to use. But I have no clue which of my applications this library found suspicious.
Parent - By -valdimor- (**) Date 2007-05-18 15:01
hello,i finally decided to buy rybka for personal reasons

but i don't know what "billing address" is,i use master card

thx
Parent - - By Vasik Rajlich (Silver) Date 2007-05-19 07:30
Hi,

you'll need to contact Convekta (info@chessok.com), they will be able to help you diagnose this.

Vas
Parent - - By Mekk (**) Date 2007-05-19 07:37 Edited 2007-05-19 07:40
Well, I of course did. They asked for the list of processes on my PC and went silent (so far). So I hoped that maybe somebody already faced the issue.

PS Vas, maybe you would be able to persuade convekta to install some issue tracker? It seems they track all support requests manually, with obvious consequences... I've had bad experiences while trying to get support for ChessAssistant, and now it starts looking the same - if I send two emails, they are not able to correlate them.
Parent - - By Vasik Rajlich (Silver) Date 2007-05-19 08:18
Ok. It might take a couple of days to get everything straight. In the meantime, I can suggest two things:

1) Try randomly killing processes in the task manager. At worst, you'll need to re-start your computer, and even this is rare.

2) You can use Rybka in one of the free GUIs.

Convekta is doing their best to improve their processes but anyway I don't have my fingers in this, this is all their domain.

Vas
Parent - - By Mekk (**) Date 2007-05-19 20:36
Well, so far I will stick with another GUI. Rybka seems to work well with SCID (Pascal Georges version - http://prolinux.free.fr/scid/ - contrary to traditional scid it supports UCI well)
Parent - - By RFK (Gold) Date 2007-05-19 21:06 Edited 2007-05-19 21:21
Hi Mekk,

I have another recommendation. Uninstall the program do this through control panel "uninstall." Then go into "Windows explorer" go to "programs" and delete what ever is left of that program. If you have a "registry cleaner" run it. Boot back down and re-install the program. Make sure there is no trace of the program before you do this. If you are comfortable with going into "regedit" go ahead and run a find.  However, if you are not comfortable or don't have prior experience doing any of this then DON'T DO IT- leave it alone until you can find some who knows how to comb through and get rid of previous attempts at installing this program. It's a shot worth trying if you can do it without screwing up your registry.

sidserious

FREE Registry Cleaner: http://www.eusing.com/free_registry_cleaner/updatev15.htm

Its a decent program.

P.S. Don't just change the path or you run the risk of having more then one copy on your machine.

Yet, one more thing- this is a new program so I highly doubt this is the issue but, check the program's properties and make sure it isn't sellected for win98 or 95. I had that happen when I downloaded " Strategy 2.0" . It is unlikely though since it is 2007. Actually, this program might be an updated version of the previous versions so it might well be the case.
Parent - By RFK (Gold) Date 2007-05-19 21:33
There was one more point- if you downloaded this from Convekta you need to run the install off of a CD-you cannot do it off of the hard drive.

Chow-dude
Parent - - By Mekk (**) Date 2007-05-20 07:30
Uff. I finally found the program hated by Chess Openings.

It is ProcessExplorer -
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/ProcessExplorer.mspx
- very nice replacement for standard task manager, which I use for some time (it provides
more detailed info about system performance, has nicer GUI, and - what is probably
most important - it always succesfully kills web browser taking 100% of CPU ;-))

I have absolutely no clue why Convekta considers this program to be a hackers tool...
Parent - - By Vasik Rajlich (Silver) Date 2007-05-21 09:44
Probably, some third-party software used by Convekta triggers this problem.

Anyway, I'll pass this info on to Victor.

Vas
Parent - By Mekk (**) Date 2007-05-21 09:52
Well, seems like this one: http://www.oreans.com/winlicense.php
Up Topic Rybka Support & Discussion / Rybka Discussion / WinLicense problems with ChessOpenings 2007

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